Services Expertise: Itronix provides in-field support provided by a network of Field Service Managers whose expertise focuses on specific vertical applications and industries. Strategically located to provide nationwide support, they can provide both first level and escalated customer support. In addition, the Field Managers perform regular site visits to receive feedback on customer satisfaction, training or individualized support needs, product performance and future value-add post-installation support needs to support anticipated changes in the customer environment and user community or profile, as well as to garner input on future product designs.

Consulting Services Long before the actual installation, Itronix professional services can help to "jump start" your mobile computing deployment and tailor it to your exact requirements. Consulting Take advantage of our years of experience with scores of mobile computing deployments. Our experts can design and develop your system, model the best configuration for your business, and help you select the best wireless network. Project Management Itronix handles the nuts and bolts so you don't have to. We'll prepare a detailed schedule, plan and oversee equipment deployment, and help set up service through your wireless provider. Software Development Software is the heart and soul of your wireless deployment, so careful planning is essential. Itronix will work with you to design, develop and rigorously test software to be sure it will serve your present and future requirements.

Deployment Services Long before the actual installation, Itronix professional services can help to "jump start" your mobile computing deployment and tailor it to your exact requirements. Installation and Training As Itronix field personnel install and test equipment, our trainers provide your staff with hands-on, computer-based training, based on a curriculum developed specifically for your application. Our fast-track training is both thorough and efficient. Technical Support Outstanding technical support ensures that the bugs are out of the system before we turn it over to you. Our staging process gets the system completely set up and operational before on-site implementation and troubleshooting. You also have the assurance of knowing Itronix has years of experience in designing and developing and supporting wireless solutions. Software Management Itronix application engineers partner with your development team to certify a master disk image. And our "Gold Disk" master hard-drive ensures that this software is installed identically on every unit throughout your mobile workforce. Once your system is up and running, our dial-up software download service makes it easy to install upgrades on every unit, quickly, efficiently and uniformly.

Sustaining Services Itronix suite of Value-Net services is based on comprehensive, long-term support that will maximize the user experience and ultimately your ROI. Warranty Services We take our warranty seriously, and you should too. Our basic warranty may be extended and modified to provide exactly the coverage you require. We also offer special "Ruby," "Emerald" and "Diamond" programs, which provide expanded levels of support. Click here for detailed information on these programs. Other Support Services Our Help Desk is available when you need quick answers to your troubleshooting questions. For large deployments, Itronix asset management service tracks and maintains every piece of Itronix equipment in your organization. We can also provide a service manager dedicated to your account to ensure an extra level of focused, knowledgeable support.