Itronix offers the Ruby service program to assist clients who desire to expand their service beyond the standard warranty features. Ruby extends repair coverage from warranty defects to include damaged units. Ruby also provides coverage for all No Trouble Found (NTF) incidents. Itronix pays for overnight shipping and guarantees a 48-hour shop-time turnaround on all repairs. For the client looking to have low fixed maintenance costs, Ruby is the right service program.

• The Itronix Technical Assistance Center (TAC) will be available for troubleshooting hardware problems. The TAC is staffed from 5:00 AM to 5:00 PM Monday through Friday, Pacific Standard Time. After hours support is available for an additional fee.

• Computers returned for repair will receive "Premium" service. This includes 48 hr. turnaround (not including shipping time), implementation of any outstanding ECO's, and preventive maintenance. Cases and bumpers are cleaned to insure that units are returned in like new condition.

• Itronix assigns a Client Service Account Manager (CSAM) to operate as your single point of contact. Acting as your advocate, the CSAM resolves issues associated with equipment and software supported by Itronix.

• When a computer is in need of repair, Itronix will pay for shipping both ways, using next day priority overnight service.

• A computer returned for service where no problem is found is considered a Field Preventable Return (FPR). FPR's will be covered under this program.

• Damage conditions are covered except for damage caused by abuse, misuse, neglect, mishandling or misapplication of the device.

• Once the warranty has expired, units repaired by the service center will receive a ninety (90) day guarantee on workmanship and serviced parts.

• Performance Guarantee: Any unit which exhibits recurring or persistent failures will be rebuilt or replaced at Itronix' discretion.

• In cases where the Gold Disk option has been purchased, units returned for service will be reloaded with the Gold Disk image prior to return. This ensures that the device is returned with the customer's latest software revisions.