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 1-800-638-9270 Our commitment at Itronix is to provide you, our client, with both the products and support services necessary for success in your enterprise. The Itronix Client Care Center strives to consistently provide world-class service and continues to make improvements thanks to the valuable input and ideas from our customer base. To provide the wide range of services we offer, we've deployed a substantial worldwide customer support organization. The convenient "One Call" Client Care Center number 800-638-9270 allows a single entry point of access to meet all your needs (or the CCC web portal at www.itronix.com/CCC), including:
1 = New to Itronix and would like to purchase products for the first time or interested in becoming an Itronix Business Partner 2 = Technical Assistance Center for Troubleshooting, Unit Exchange Information, Warranty Unit and Service Parts Orders 3 = Speak with your assigned point of contact 4 = New Orders for Accessories, Peripherals and Service Parts Ordering (such as batteries or chargers) 5 = Finance, Invoicing or Credit Related Issues and Proof of Delivery 8 = Non-urgent message with reply within 48 hours or e-mail us at ccc@itronix.com NOTE: For support and queries in Europe, Middle East and Africa, please Click Here or call +44 (0)24 7671 4800 Services Expertise: Itronix provides in-field support provided by a network of Field Service Managers whose expertise focuses on specific vertical applications and industries. Strategically located to provide nationwide support, they can provide both first level and escalated customer support. In addition, the Field Managers perform regular site visits to receive feedback on customer satisfaction, training or individualized support needs, product performance and future value-add post-installation support needs to support anticipated changes in the customer environment and user community or profile, as well as to garner input on future product designs. For more information on our comprehensive services offering, please Click Here. |
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