Services & Solutions from Itronix Itronix offers a number of products and solutions that will enable you to connect with a distributed field service team, as well as realize increased revenues, increase service response rates, and decreased claims fraud. Wireless options to Enhance Customer Service. In today's customer-driven environment, time is money and real-time field access to back office systems is critical for optimal productivity and job performance. With Itronix world class wireless integration, no longer is a service representative constrained by having to find a telephone connection to reach their home office. Wireless offers mobility and connectivity and enables you to meet customer expectations. The freedom to provide on site policy service or from a vehicle based hub reduces drive time and lags in the timely update of claim or policy information. In addition, real-time updates allow you to monitor representative locations to ensure that they safely arrive at the customer's location. Exceptional customer service bolsters customer loyalty and impresses governmental and regulatory agencies. Increase Productivity through Wireless Connectivity. Couple wireless connectivity on a fully bundled platform with total field service technical support and you have an ideal combination for increasing productivity. Eliminate drive backs and return trips to the home or agency office, and enable active pushing of on-location assignments to your dispersed service teams. In addition, when the representative experiences device problems or has technical operation questions, Itronix' award winning iCare Services are there to resolve the situation quickly. Productivity increases as non-productive activities and downtime are eliminated. Implement Field Team Management. When it comes to mobile field team management, information is power! Optimizing the deployment and work schedules of your field representatives is a key aspect of field team management. There are others like redirecting representatives in real time in response to unforeseen circumstances, shortening claim cycle times, capturing accurate claim submission metrics, accurately measuring employee performance, etc. Improve Operational Accountability with GPS. With GPS-based location information and extended enterprise application connectivity you have the elements necessary for near-real time operational accountability. These elements provide the "feedback loop" that empower you to monitor what is happening where and when it is taking place in a near-real time manner. Potentially dangerous situations now become apparent and potentially resolvable. This results in improved accountability by all involved parties. Improved Asset Management. There are multiple levels to asset management. The most obvious is monitoring the status of deployed assets. Often overlooked, but just as important, is the management of how those assets are used. Via the use of mobile connectivity policy management tools, you can determine and enforce asset usage practices. These practices can ensure your work force is using the most economical connectivity channels, that they are using their connectivity for job-related purposes only, and that their connectivity is always available and uninterrupted when needed. Ensure Compliance. Compliance is a multi-layered challenge. Not only is there compliance with internal company standards but compliance with local, state, federal, and even contractual directives to be concerned with. For example, work force safety standard compliance is just one of the myriad of compliance issues. With rugged, mobile field team connectivity you can monitor, receive and verify in a timely manner that compliance items are being addressed. Increased Field Productivity Means Increased Revenues. With the increase in field productivity, operations efficiency and effectiveness, customer service and quality, you can realize greater revenue retention and growth. Fully functional field support automation systems enable specific customer appointment commitments and, most of all, delighted customers. With delighted customers and the time savings already captured, you can turn your strategic asset (the field force) into a potent sales channel, or at the very least, a source of leads. Employee Development and Safety. Rugged mobile computing platforms enable on-location training, tracking, and certification, permit OSHA compliance monitoring (if coupled with GPS), provide online access to intranets and electronic distribution, enable near-real time performance metric data reporting, and facilitate remote access to internal business and operations systems. Recommended Platforms & Applications Rugged, reliable, and dependable are the hallmarks of Itronix computers. Whether you need a computer with a compact form factor (such as our Tablet PCs) or something more conventional in size but with military-rated durability (our GoBook II and GoBook III), we have the platforms with the capabilities you can depend on in the worst of conditions. INSURANCE APPLICATION -- SHOWCASE PLATFORM GoBook® Tablet PC The GoBook® Tablet PC fills the gap for mobile computer users needing a wireless rugged tablet for outside environments. The GoBook Tablet PC gives users full PC functionality in an incredibly portable device. Meeting MIL-STD rugged requirements, this ergonomically-designed tablet runs Windows® XP and Tablet PC applications within its die-cast magnesium case. A shock-mounted 40 GB hard drive securely stores data and integrated wireless options ease communications no matter where the computing is done. Up to three wireless RF modems can be installed at the same time, making it easy to switch wireless networks without hindering performance. The GoBook Tablet PC's touchscreen displays in portrait or landscape mode and is easy to view even in full sun. Whether the computing environment is wet or dusty, freezing or sweltering, the GoBook Tablet PC will handle it. Click for more details. Mobility XE™ - Seamless Roaming Connectivity The best rugged, wireless devices can't perform with ultimate efficiency without support across all networks. Itronix recognized that fact, and partnered with NetMotion® to showcase Mobility XE. Mobility XE increases worker productivity and mobility, improves network security and enhances existing software performance across all networks. Click for more details. Why Itronix? THE ITRONIX DIFFERENCE Wireless Integration and Creative Solutions From an insurance industry perspective, one of Itronix’ key advantages is its wireless integration expertise, which includes a comprehensive offering of wireless mobility solutions that provide mobile workers with ubiquitous and roaming wireless coverage, as well as a comprehensive set of hardware platforms designed to allow seamless upgrades as new wireless standards emerge. Itronix has shared its wireless workforce support system integration expertise with numerous companies whose requirements push the limits of traditional wireless mobile computing. Award-winning iCare® Integration and Support Services To ensure end-user satisfaction and provide communications companies with a single-source for project consultation, service and support, Itronix can provide comprehensive pre-deployment consultation services and end-to-end life cycle support programs, which include: Project management Mobile system design Application development Wireless consulting Implementation Training Gold disk image management Asset and network management 4-tiers of help desk support